Thank you to everyone who has been part of Kritika and made it a great game to play. We’re sorry to announce that NA/EU Kritika will be retired and Tuesday, April 30, 2019 will be the last day of service. Please see our announcement for further details.
We’d love it if you could join us in the Kritika Dimensional Leap as a sendoff and one last huzzah. You can help everyone in Kritika, and yourself, earn prizes that can be redeemed in Closers and TERA (PC, Playstation and X-box). This is a special event for the community of gamers that have gathered around Kritika, so no new Kritika accounts can be created. Wednesday March 6 to Tuesday April 30 is for existing players only.
As part of the send off, beginning Wednesday, March 6, everything in the Kritika in-game store will cost zero Kred!
Sadly, customer support is no longer available for Kritika, but we’ll be keeping our support articles up. If you have any difficulties transitioning or would like to raise a glass with fellow Kritika players please join us on Discord. If you run into any technical issues going into new En Masse games please contact support.
Q: How do I Get My Rewards?
Rewards will be coming soon. To receive your rewards we need to have permission to e-mail you about Kritika. To be ready to get your rewards make sure you've signed up for the Kritika Online Newsletter.
- Go to http://account.enmasse.com and log in.
- Select Profile Management.
- Make sure the box Kritika Online Newsletter is checked
- Select Update.
Q: When will NA/EU Kritika service be retired?
The final day of Kritika service will be Tuesday, April 30, 2019.
Q: Can I get a refund, since the game is being retired?
We are not issuing refunds. However, if you played Kritika between January 1 to March 6 all Kred associated with your account will be converted to your EMP wallet to use on En Masse's PC products (TERA and Closers). We've taken a snapshot of everyone's Kred amounts and you'll get your EMP by March 15. Kred to EMP conversion will be 1 to 1.
From Wednesday March 6 to Tuesday April 30 we'll be running a special Kritika send off event, Dimensional Leap. This event will award special prizes for other EME games to Kritika participants. Please come join us!
Q: Items in the store will be free?
Once maintenance is finished on Wednesday, March 6, all items in the in-game store will be free. We want everyone to be able to join us in one last exuberant extravaganza.
Q: Can I create a Kritika account now and get sweet prizes?
The end of Kritika event is a special world event that's for family only. Only players who have at some point created a Kritika account and used it will be able to play. New Kritika accounts can't be created.
Q: What do I do with my Korean Kritika starter pack?
All accounts who have logged in between January 1, 2019 and the end of maintenance on Wednesday, March 6, will receive a code via email by Friday, March 22 (as long as you’ve signed up for marketing mails for Kritika). These codes will be valid until May 31, so make sure you sign up for the Korean Kritika Online service by then! The starter pack contains:
- School Uniform costume full set
- Newbie Chibi Accent
- Stage Clear EXP Bonus 90% Potion ×5
- HP Potion ×100
- Resurrection stone ×10
- and a pet.
Because Kritika in Korean is an external publisher we can't provide support on account creation or code redemption. If you have any difficulties please contact Kritika directly.
If you’re having difficulties with Kritika or want to chat to fellow Kritikans, please try our Discord. Please contact contact Kritika in Korea if you're moving over to the Korean version of the game and need help.